Shipping & Refund Policy

Shipping and Delivery Time

All orders will be shipped within 2-4 business days (Monday - Friday). Order tracking information will be sent to the registered email. Once shipped, please allow 2-7 days for delivery, depending on the area pin-code.

Undelivered Items

If your order cannot be delivered due to incorrect information or missed deliveries, it will be returned to our shipping facility. Once returned, we will contact you to resolve the issue.

Returns & Exchange

We offer exchanges within 7 days from the date of delivery. Once your exchange request has been accepted, a notification will be sent to your registered email, and your order will be picked up by our logistics partner within 24-48 hours. Please ensure that the product has not been worn, cleaned, or tampered with, and that all brand tags, original packaging material, and accompanying accessories are intact. If the products are returned in poor condition or have clearly been worn, we will not proceed with the query.

Damaged Items

If you have received a damaged product, we apologize and are more than willing to assist you. Please take a picture of the product and email it to support@perfy.store. We will issue a refund or store credit, whichever you prefer.

Refunds

 

For all return orders, Refund will be issued in the form of a credit note once the quality check on the product has been approved. This will be shared on your registered email address.

Cancellations

Cancellations of orders are only permitted on Cash on Delivery (COD) orders, and only if the order has not been dispatched from our warehouse. All prepaid orders are final; we do not offer any cancellations and refunds. Any refunds are issued in the form of store credit equivalent to the selling/MRP amount, which can be used within 3 (three) months. Store credits are non-refundable and are only redeemable at online store. Shipping charges are non-refundable.

Customer Support

For any queries or concerns, please contact our customer support team at:

• Phone: +91 83493 70707

• Email: support@perfy.store

Our customer support is available Monday to Saturday between 12:00 PM - 7:00 PM. All pending queries will be resolved on priority within 24 hours.

Store Address

Perfy - Fast Fashion

Shop No 1, NIT Complex, Ambazari

Nagpur, Maharashtra, India

Please ensure that all return/exchange items are sent to the above address.

Note: This policy is subject to change without prior notice. Please check our website for the latest updates.